Welcome to Biante Model Cars

Shipping Information

1What are the postage rates? Top

Below is a break down of our normal postage rates. Some items may incur special postage rates but these will normally be detailed on the product information page to the said item.

Australia / Domestic

$8.00 for one 1:18 scale item
$14.00 for two or more 1:18 scale items

$8.00 for 1 - 12 1:64 scale items
$14.00 for 12 or more 1:64 scale items

$8.00 for one (1) 1:43 scale item
$14.00 for two (2) or more 1:43 scale items


International

$30.00 AUD for one item in any scale or $40.00 AUD for two (2) or more, sent by air mail with insurance.
Overseas orders in scales 1:18 or larger have an extra charge of $10.00 AUD per item.

Also for every set of four or part there of the shipping cost will add $10.00 to the shipping cost.

All parcels are registered and insured and must be signed for when delivered. Never will an instruction to leave the parcel unsigned for at a location be passed onto the postage company used.

Other Rates

If shipping costs exceed the amount stipulated on your invoice you will be contacted via email and informed of this. Large items may inccur higher shipping rates and unless stated on the checkout process / invoice you will also be contacted first with an updated invoice.

2How can I save on postage? Top

Saving money on postage is easy. Instead of placing an order for each item you add ALL the items you wish to order into your cart. Once you have all the items you wish to order in your cart then proceed to submit your order. This allows us to better process your order by only having to calculate postage costs once.

 

If you place multiple orders on the same day within a short period of time your orders will not be combined.

 

You are asked to please place all models into your cart first then proceed through the ordering system. Not doing so may inccur multiple shipping costs.

3How long will it take to deliver my purchase? Top

Below is an estimate of how long it takes to deliver your purchase depending on where you are and how your order is sent.

For a full run down please visit
http://www.auspost.com.au/BCP/0,1080,CH2098%257EMO19,00.html

Delivery times depend on a Parcel's place of origin and its destination. Based on this, Australia Post has the following delivery times:

Delivery description Delivery by

Delivery within the same city or town next working day

Between cities and large towns in the same state 1 - 3 working days

Between other locations within the same state 1 - 3 working days

Between adjoining east coast capitals (including Adelaide) two working days

Between other capital cities 3-5 working days

To other interstate locations 4-6 working days

International parcels can take a period between 2 to three weeks on average.

Please use this as a guide. If the time from the sender has exceeded this time please check at your local post office.

For Australian Air Express delivery times please see the link below.
http://www.aae.com.au/australia/index.html

and to track the progress of an item visit
http://203.43.1.230/track/inquiry.html

4Do Biante send orders overseas? Top

Yes Biante will send to almost anywhere in the world except Indonesia.

Due to new restrictions by Australia Post postage to Canada and Germany will require a quote to be obtained for any orders to the above destinations. You will be notified of this amount and acceptance will need to be confirmed before these orders can continue.

However first time buyers from our online store may be asked to make their first payment through Western Union.

If this is requested you will receive an email such as the one below.

As a first time international buyer, we will have to request payment by either international money order made out in Australian dollars or a Western Union (see their website for more details www.westernunion.com) money transfer or Direct Bank Deposit. This is a credit setup procedure introduced to prevent fraudulent orders. Please do not take it as anything against you, as it certainly isn't meant to. On completion of your first order, all future orders can be made by credit card.

If you have any questions please don't hesitate to ask.

Please have the payment made to Biante Website If needed Company Biante Pty Ltd at the following address:

Biante
P.O.Box 185
Belmont
Western Australia
Australia
6984

When you have lodged the payment please forward the MTCN (Money Transfer Control Number) as soon as possible. You will be notified once the payment has been received.

Please include your order number as reference so that we can match the payment up to the order.

your order number is: ##

5How do I know what freight I have to pay? Top

Go to Find a Model and the first item in "Browse by Category" is 'Postage/Freight'. Click on that for a brief description of charges.

Also when you order a model there are 4 steps and as you select where you are from on step 1, ie Australia or Overseas, when you click "Proceed to step 2", the freight is calculated for you.

Rest assured, we have sought out the most efficient, reliable and economical methods available.

As we have only 2 levels of charges to keep it simple, when the cost is a lot less, we will adjust it down manually at time of despatch.

If it is more, we will not increase the cost above what is shown on your order.

6Can you ship to my country? Top

Due to changes with the terms and conditions of Australia Post we suggest that you check the website below to ensure that Biante can send to your country.

All our parcels are sent via Air mail because this option allows insurance cover for loss or damage of good in transit. However some countries do not offer this and the alternative is a fast but more expensive option called ECI or Express Courier International. If Biante are unable to send products insured to you via air mail we will first contact you with a quote of what it will cost to send goods to you via ECI.

Please review the URL below to ensure we can send insured parcles to you via Air Mail.

http://www1.auspost.com.au/international/

7Will it cost extra to send to my country? Top

Biante will only send goods if they are insured.  Due to postage regulations there are specific countries that Biante can only sends good via Express International Courier.  The cost of this is more than our standard shipping rates and you will be emailed with a quote for shipping.  Only once you return via email confirmation you wish to proceed with the new postage costs will your order proceed.

Please see the URL below to check the countries that require ECI postage to be used.
http://www1.auspost.com.au/international/

8Can my parcel be delivered to a PO Box? Top

Yes Biante can deliver to a PO Box.  However parcels requested to be sent to a PO Box will be sent by Australia Post only.